New customer, no sim activation?

MOOMOO999
Explorer

‎01-11-2024 06:58 PM

I'm having activation issues, just received  new SIM this morning and placed it into my iPhone 15 pro max, but there is no signal whatsoever!

I am a new customer moving from Sky and getting rid of my old number, so new ee sim with new mobile number, but having read a few other conversations on the forum can see others have had the same issue, but they are already with ee or have purchased phone and SIM card. I have just purchased a monthly sim only plan but it’s simply not activating, please help!!

I have seriously done everything suggested on here and the activation bit which simply doesn’t work as I have no signal at all.

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎01-11-2024 08:05 PM

Hi @MOOMOO999 

PAYG or pay monthly contract.

  • Is your device unlocked.
  • Are you in the UK.
  • Have you tried resetting your network settings.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎01-11-2024 08:09 PM

It'll take up to 1 working day. If the port hasn't taken place by now it'll be Mon. at earliest.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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MOOMOO999
Explorer
In response to XRaySpeX

‎01-11-2024 10:48 PM

Many thanks for the update, can’t understand why it takes that long with modern 😉technology 🤔🫤😂

Sent from my iPhone
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