The EE Community

I’ve paid my bill via the app and it’s still showing unpaid

I’ve paid my bill and it’s took the money out of my bank account but as I paid it came up with and error and on the app it says unpaid. Can anyone help. 

How do I call them when I'm currently in Australia and my phone no longer allows me to call the UK??

Add on

I would like add an add on on the sim card i am using now asap

Renew subscription

Hello i wanna renew my subscription 

whenever I go to upgrade my broadband I get an error

hello,ive tried talking to support they just tell me to call sales to hear their deals. ive logged a complaint that no one replies to.I got an email upgrade broadband early for great deals. but whenever I go via the email, or upgrade through myEE etc...

App

App won't let me in

5g

I’ve changed my plan so I have the full works plan that takes effect immediately. I’ve gone to use my 5g as normal in the UK (keep in mind I have unlimited calls text and data) and not working. When I go onto my EE plan says I have 0 MB of 0MB left a...

Discovery plus dropping sound after ads

There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks 

Contact

Is there any way of contacting a human rather than the terrible Bert system? We have for months had issues with very poor 4g service we need for work purposes and the EE website no longer allows for network checks. It just says ‘this service isn’t wo...