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New Sim won't make or receive calls

Jof345
Visitor

‎29-06-2024 03:11 PM

My old number was due to port over on the 27th June. (I'd spoken to EE tech support due to an original issue and they assured me this would happen). It hasn't ported over and I am unable to make or receive calls, or send SMS messages. I can use WiFi. I have tried to set up an EE call back but obviously it won't go through. I don't have access to another phone to ring EE from. 

Surely there is a way to do a live chat with someone from EE??

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-06-2024 03:45 PM

Hi @Jof345 

  • Are you in the UK. 
  • Is the sim inserted correctly.
  • Can you manually select EE network under network settings.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎29-06-2024 04:13 PM

The normal process here is for your new SIM to be supplied with a temporary number. On first connection to EE's network, the phone is fully functional and your PAC is then submitted. That will trigger port-in of your number on the following working day. Where are you in this process, and what exactly was due to happen on Thursday 27th?

@Jof345 wrote:

I can use WiFi

Do you mean your phone can connect to a broadband router? This has nothing to do with EE's mobile network, but should allow use of WiFi-calling. Is this enabled in your phone's settings?