New SIM showing No Service

[hanlwilkinson1]

I lost my phone so requested a new SIM - I have inserted this into an old phone - it now says 'No Service'.

I can't ring ee as I don't have an active phone and don't know how else to resolve the situation.

Any ideas?

[Leanne_T]

Hi @hanlwilkinson1 

Thanks for coming here. 

You may need to register the new SIM card, to do this please see ways to contact us on our Contact us about your mobile phone page. 

Thanks 🙂

Leanne.