New SIM card

[ivii]

Hey I brought just a new SIM card in morning on 24 month contract but my internet is not working . I don’t know y .

[ivii]

Hey can I ask you for a my new SIM card is not working ? I just brought it ? 

[ivii]

Is there anyone can help me please ? 

[Chris_B]

@ivii   Have you changed the APN settings on the device to EEs ?   Have a look at THIS 

[ivii]

@Chris_B @Hey thank you for replying but I have a iPhone I don’t know y internet is not working and too slow .can you please help me ?

[Chris_B]

@ivii  Can you go to Settings> General>VPN & Device management>Profile and delete any profile that’s there.  Then restart the device. 

[ivii]

@Chris_B  pardon ! I just check now but there is no VPN profile I have .

 

[James_B]

Hi @ivii,

Is your data connection not working at all, or is it just slower than you'd expect?

James

[Chris_B]

@ivii  Do you have a profile in Settings>General ?