New SIM card transfer to 5g

Db66 · ‎26-07-2025

I have just had a call saying that due to EE switching off the 4G signal I would be getting a new 5G SIM card and as a long term customer could receive a free watch or discount new phone. Is this genuine or a scam .

Northerner · ‎26-07-2025

Hi @Db66

What was the number.

If EE switched of 4G there would be NO network in 85% of the country!

Sounds like a scam.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎26-07-2025

Hi @Db66

What was the number.

If EE switched of 4G there would be NO network in 85% of the country!

Sounds like a scam.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Db66 · ‎26-07-2025

Hi just did a search of the number 07393 967434 . It is most likely a scam and I have now blocked it on my phone..

XRaySpeX · ‎26-07-2025

I hope you gave them no personal info.

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP