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New Phone from EE , new Sim from EE ... still a problem

Zuleika
Investigator
Investigator

‎13-07-2022 02:40 PM

  Previously Samsung phone suddenly stopped working.  Hardly any signal , no calls could be made  coming in or going out  Almost £17  PAYG   on it .

 

  Screen message  on new phone says INSERT SIM , 

 But I've done that ....  tried it both ways !!!!. 

   

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎13-07-2022 04:13 PM

Hello @Zuleika ,

 

Welcome to the community,

 

Do you still have your old SIM card? You do not need to the new SIM card if the other one works, could you please try your old SIM card in your new phone, should still work?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Zuleika
Investigator
Investigator
In response to Schockwave

‎14-07-2022 02:01 PM

Hi thanks for the reply .No I don't have the original .
However as a last resort I removed the new sim nano from the phone and put the whole back together ,inserting that into the new 4G phone they had also sent .Really I expected to damage it ,it was such a tight fit but hey
presto it worked!



Sent from my iPad
Leanne_T
EE Community Support Team
In response to Zuleika

‎14-07-2022 02:17 PM

Thanks for coming back and letting us know @Zuleika

 

Leanne 🙂