cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New EE contract. When do my allowances/billing start?

speedy28-18
Investigator
Investigator

If  i buy a new EE sim deal now but don't want to activate it or start using it for another month, is that possible?

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

The contract and plan starts when the order is processed, @speedy28-18. Usually within 24 hours of the order.

 

Chris 🙂

View solution in original post

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@speedy28-18   No that’s not possible.   Get it when your ready for it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

So if I order the sim today, my allowances/billing start today and I have 14 days from today to cancel if I wanted to?

 

I've been with the likes of voxi and smarty for too long so I've forgotten how 'normal' contracts work. 

Christopher_G
EE Community Support Team

The contract and plan starts when the order is processed, @speedy28-18. Usually within 24 hours of the order.

 

Chris 🙂

Is this the case with a pay monthly rolling contract as I had to wait for the sim to be sent out? I only got the contract to use the £10 roaming add on as I'm going away for about 3 weeks but couldn't use my "normal" three contract in that country. I ask as I would only like to pay for the month I need it but will be a few days short of the end of my trip if it activated when purchased online.

 

Look forward to your response

 

Kind regards

Chris_B
EE Community Star
EE Community Star

@Upthegun  Yes.  As your agreeing to a contract even 30 day rolling contracts and that starts when you take out that contract, 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.