Network change retaining old no.

Wilf81 · ‎10-03-2025

I received my SIM Friday but the retention of no. from previous network has not yet happened. PAC details from previous network was obtained uring my original call about changing networks. When will this change happen?

bristolian · ‎10-03-2025

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

View solution in original post

XRaySpeX · ‎10-03-2025

Within a working day of you activating your EE SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎10-03-2025

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Wilf81 · ‎10-03-2025

Thank you,

Yeah I didn't set it up during working hours so I'll have to be patient.

Got medical alerts linked to my other no. so was a bit concerned but should have realised the 'weekend' situation.