Need support

[Skullbreaker]

Hello when i try to prt my lycra number to ee i will put my ee number in and then they will text me the code i will enter it then i takes me to a page where i enter my old number i want to use and it then says my ee number dosent exist i need help or i will jpt be buying this again i will have a refund

[James_B]

Hi @Skullbreaker,

Have you started using your new EE SIM to activate it?

Is it a pay as you go or pay monthly plan?

When asked for your EE number, are you entering the temporary number that came with your SIM card?

James

[Skullbreaker]

Ive got the number started the plan payed everything i jus cant port i says my number dosent exsit when they already texted it

[Katie_B]

Thanks for getting back to us @Skullbreaker.

I'd recommend giving us a call on 150 so our customer care team can look into this further. 

The team can also process your number port request.

Katie

[Skullbreaker]

Ive texted them it seems like its a ai bor responding

[Katie_B]

Hi @Skullbreaker. 

Are you using live chat?

Katie

[Skullbreaker]

How do i use the live chat

[Christopher_G]

If you're a pay monthly customer, you can access the live chat in the help section of the My EE app, @Skullbreaker. You can find other contact methods on our contact us help page.

Chris

[Skullbreaker]

Cant find it i have the ee app not the my ee app

[Skullbreaker]

I recamend u jpin watsapp its easy