This has been an extremely frustrating experience for me.
So, on 02/12/2022 I ordered a new sim for my girlfriends new phone as part of her Christmas present. It is currently 16/12/2022 and still have not received the sim or even any tracking data to understand where it is and why it hasn’t come.
However, the final blow happened yesterday (15/12/2022). Bear in mind I still haven’t got the sim, I have been charged out of the blue £64.00 direct debit from my account. The monthly plan cost and overall price for the sim was £14.00 which I used Black Friday discounts to order however for some reason I have been charged roughly 5 times what I have agreed.
If an active staff member sees this post, please get back to me urgently. I will be enquiring on Monday (19/12/2022) regarding a full refund, cancellation of direct debit and sim.
I understand there have been ongoing strikes with Royal Mail and other courier providers, however EE have provided me 0 information, excessively overcharged my direct debit and have not delivered what I have now paid £78.00 for (it’s just a sim!!).
For the future, I personally will be looking at other network and telephone providers as this experience has made me not want to interact with this company ever again and I highly recommend all those viewing this post, if they are having similar issues, to stop, cancel your orders and ask for refunds whilst looking for a new provider.
Sincerely,
Tom.
