My old supplier has turned off my sim but EE haven't actioned my swap over.

[Camlc2]

I have just moved across to EE as of today.  My old supplier has turned off my sim but EE haven't actioned my swap over.  I can't contact EE as I can't call the number and I can't find an email address.  Live chat appears to be an option but is well hidden.  Not a great start EE.  Any suggestions as to how I can contact them.  I haven't got access to another phone ATM as I'm at home, alone

[Mod edit: add title]

[bristolian]

Your post has been moved to a new thread. You've also not explicitly said so, but it sounds like you're porting a number in from another network - is that right?

The reason you can't find an email address is that there isn't one! There is a live chat option via the myEE app for pay-monthly customers.

If you're porting-in, and today is your porting-date, it's quite normal for different parts of your service to move across at different times. It's worthwhile restarting your phone and/or toggling flight mode at regular intervals too.

Can you be more specific what you mean by "EE haven't actioned my swapover"? That may help to advise further. As a base question, does your phone show coverage indicators?

[Chris_B]

@Camlc2  just to check you have put the EE sim card in your phone ? And you did give EE the Port Authorisation Code ( PAC )