My number has changed but I wanted to keep it

ZoeRoseblade · ‎11-09-2023

Recently switched from sim-only with Plusnet to sim-only with EE and clicked to keep my number and gave may PAC code but 3 days later O still have a different number? What do I need to do to get my old number back?

XRaySpeX · ‎11-09-2023

I should complete porting your no. about 1 working day after you 1st use the EE SIM.

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ZoeRoseblade · ‎11-09-2023

Yes, it’s been longer than 1 working day though, so I’m confused why it hasn’t happened!

Katie_B · ‎12-09-2023

Hello @ZoeRoseblade.

When did you provide your PAC code?

Was this over the weekend? if yes, it can take up to two working days for your port to complete.

Katie