My number has changed but I wanted to keep it

ZoeRoseblade
Explorer

‎11-09-2023 07:22 PM

Recently switched from sim-only with Plusnet to sim-only with EE and clicked to keep my number and gave may PAC code but 3 days later O still have a different number? What do I need to do to get my old number back?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-09-2023 07:40 PM

I should complete porting your no. about 1 working day after you 1st use the EE SIM.

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ZoeRoseblade
Explorer
In response to XRaySpeX

‎11-09-2023 08:11 PM

Yes, it’s been longer than 1 working day though, so I’m confused why it hasn’t happened!
0 Helpful
Katie_B
EE Community Support Team
In response to ZoeRoseblade

‎12-09-2023 08:27 AM

Hello @ZoeRoseblade. 

When did you provide your PAC code? 

Was this over the weekend? if yes, it can take up to two working days for your port to complete. 

Katie