@Jjohn66 If you’re still within your 14 day cooling of period you’ll need to call customer services to request to return the device you’ll also need to request your number to be ported back to 3. You’ll also need to ask 3 if it’s possible to re open your account for that number to come back to 3 and get a 3 SIM card If you don’t request this your number will be gone for good
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
