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Moved to America and need to "unlock phone" to get US sim working. How?

GBragdon5784
Investigator
Investigator

‎09-10-2023 11:46 PM

Hi 

I've just moved to the states and I went to get a new SIM card/US number because my UK sim doesn't really work here. I was told by the US phone company that in order to get my new sim to work I need to get EE to unlock my phone somehow. I cannot so far get ahold of anyone and the robo-chat said I should dial  *#06# to get an IMEI code to do this. So I try it and whoops! Computer says no. 

Any idea of how to get around this? 

Cheers

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎09-10-2023 11:48 PM

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
GBragdon5784
Investigator
Investigator
In response to XRaySpeX

‎10-10-2023 12:01 AM

cheers- giving that a go but now I am being told I will have an "unlocking expert" call me within a week. Was hoping it would be a little simpler than that but oh well...

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to GBragdon5784

‎10-10-2023 12:03 AM

Should be! W/out the wait.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
GBragdon5784
Investigator
Investigator
In response to XRaySpeX

‎10-10-2023 12:08 AM

hmmm...Ok I'll give it another go then

 

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