Moved from o2 to EE and kept a number

[DeimanteDzz]

I did move from o2 to EE and kept my old number.

My husband done a same

we can receive and send text messages, use data, but cannot make and receive calls, can not even make a call to 150

need urgent help please as its frustrating been nearly a week

thanks in advance 

[bristolian]

EE CS have access to your specific individual account and can be contacted on 0800 0798586 from any working phone.

There isn't any account access on this forum.

[Ali258]

This is a wide spread problem with EE, I am in the same boat. I am waiting since 30 Sep for porting to complete. My incoming call and incoming messages facility is busted.

Worst bit is EE cs blame other providers and say they dont have an ETA when this issue will be fixed.

Either O2 have corrupted our account or EE has messed their system. 
From Monday I will be calling EE to get a ‘deadlock’ letter and to check which ADR they are registered with to raise a dispute. 
Their system is in shambles!

[DeimanteDzz]

Hi, thank you for your reply.

please advise if there is any other alternative such us visiting a store would be able to sort this issue? 
Have no other access to the phone as we do not have a home phone 

i wish i would read feedback about moving from other provider so I would consider to try other providers 

[Christopher_G]

Hi @DeimanteDzz 

Welcome to the community.

If you want to visit one of our EE Stores, they'll do their best to help you.

Chris

[Ali258]

Hi @Christopher_G ,

i have been to EE store they could not help me too, they call the customer support team from store and put you through the same process. The answer I always get makes me believe that there is no accountability in EE for customer issues.

[Christopher_G]

Sorry to hear that, @Ali258. Have you tried calling our Technical Support team directly? Have they explained what the problem is?

Chris

[Ali258]

I spoke to customer service team, as the technical team fixing my issue is MNP team who are non client facing.

The customer service team dont have any solution or ETA for the fix. They just say porting has failed, we dont have an ETA, we are working with third party.

[Christopher_G]

OK, thank you, @DeimanteDzz 

It sounds like it's being looked into. If you want an update, I'd recommend speaking to our technical support team again. 

Please keep us updated with what happens.

Chris

[Ali258]

The link in the chat gets stuck in loop, cant open it.

I use 150 to reach the technical team.

Today they closed the ticket again without fixing the issue. I had to call again, got another 72 hours message from the team.

 Are there any email ids that i can send contact to get the issue escalated.