Move back to BT mobile

[emrsw01]

I was persuaded to move from BT mobile to EE. With BT i had 10gb of data plus unlimited texts and calls but also free roaming.

Now with EE i have 20gb of data which i will never use for same price but have lost the roaming.

Can i move back to BT mobile as i consider i have been persuaded to move to a inferior product. Move to EE took place 2 weeks ago.

[EssexBoyEE]

You could ask Customer Services, but it's probably unlikely, BT are in the process of moving All Mobile Customers over to EE now, even if you would be allowed to move back, it would only be a question of time before you would be forced to move from BT to EE. 

If you did a voluntary move over to EE then you would be required to accept the New T&Cs as a New EE Customer, if you were Forced or Officially Asked by BT to move over you may wish to Request, or Have a look at, the Transfer of T&Cs if you were either, In, or Out of Contract, with BT,  but if I'm totally honest here, any potential positive benifits towards your Roaming wll probably be short lived, before a Contract Change is required.

[Deletedwood26]

I have a BT mobile and I am planning to stay with BT mobile because of BT mobiles  EU roaming. I live in Northern Ireland (N.I.) , 8 miles from the EU border ('as the crow flies'). Frequently I have an EU mobile carrier as my strongest (or only) mobile signal...even when at home. 

Our family have used BT mobile since before Brexit and have roamed happily. I can't see how we could pay EE roaming calls to use our mobile phones in Northern Ireland when we need to contact our children when they are in N.I. or vice versa.

EE have not rolled out 5G in our area but across the border I have got 5G while roaming.  

Before data charges and data roaming, I remember a time when phone calls when roaming were extortionate. I would advise anyone who is considering ANY mobile contract change to check out the roaming policies first.

 

[MariaFD]

This has just happened us! We were assured that we would have EU roaming on our new EE contract having checked on 3 separate phone calls to BT. Discovered last week when in the EU that we were being charged. The whole thing is a shambles. I'm just about to post here about it in the hope that someone from EE might respond. Hours on 150 for this and broadband issues!

[Leanne_T]

Hi there @MariaFD 

I appreciate how frustrating this would be for you, and I am sorry we have no account access to your account looked into. 

Does your account show the EE Roam Abroad Pass in your add-ons?

If this is not showing, please try calling us again when you get the chance and the team will certainly get the account checked and let you know what they can do to get this sorted 🙂

Leanne. 

[emrsw01]

Another dissatisfied customer. 

I'm waiting until my contract expires next year. Will move my broadband and mobile away from BT unless they can tempt me to stay. Locally I can't get full fibre but another company is now cabling our village with fibre even though BT started the job a year ago but failed to supply all the houses. There are also plenty of sim only deals now available with roaming so BT will lose a customer of 40+ years and ex employee. 

[MariaFD]

We have been trying to resolve this  since we returned from Denmark having discovered the roaming charges. We spoke to **********last Saturday who was to call us back but hasn't. With his manager's approval, he offered us a gesture of goodwill for 12 months - our old BT price of £10/mo (to be billed as £16 - £6 discount) to include EU roaming. This involved sending out new SIMs onto which our old numbers have to be ported and onto which the discount would also be applied. Now it appears this can't be done as the two mobiles are on the same account. Our decision has now been made to move our mobiles to another provider. Quite honestly this will be a relief and we'll get cheaper deal. Utter shambles. We have never experienced anything like it. Battle continues for our broadband issue

[mod edit: removed employees details from the community]

[MariaFD]

We'll be doing the same! We need to keep going with the broadband and are continuing to a try and  resolve a Netflix issue.

Fortunately, the mobiles were moved on to a 30 day contract when BT moved us to EE so we'll be free to move those in 2 weeks time which we have decided to do. We've had constant hassle - can't leave fast enough!!!

We have been BT customers for 40+ years and I was an EE mobile customer for many years before switching to BT a few years ago. Very disgruntled. You are right - there are lots of better SIM deals out there.

Good luck with your move in due course!

[HelenG6]

This has just happened to me.  I was out of contract with Bt and was just letting it roll but was persistently persuaded to move over to EE and was assured and I double checked that I would have EU data roaming at no extra cost on all 4 of our family mobiles as we had with BT. So I agreed  .  Today I discovered that this is not the case and would be charged around £2.50 each a day . I’ve spoken to someone today who is looking into it and going to listen to the call.  I’ll let you know what happens , but I’m very distressed and disappointed by the whole switch over as they also mucked up my broadband and have spent hours and hours on the phone. 

[MariaFD]

It's a mess, whatever is happening! Have also spent hours and hours on the phone.

I hope like us that your mobile contract is 30days rolling so you're free to depart without hassle if it doesn't resolve. We ported to O2 today who offer included roaming on all their contracts though they are for 12months. Particularly cheap deals if you go via Uswitch. I feel fortunate that we discovered the roaming issue on a short break a week after the move to EE and not a few months in when away for a couple of weeks.

EE did offer a 'goodwill gesture' of £5 discount of each mobile for the first 12 months but it involved further new SIM cards and a port to PAYG before porting us back to a new contract AND they didn't get back to us as promised for days after these SIMs arrived to do the associated activating which we couldn't do ourselves. Sounded messy to me and by this stage, given that we were also having huge headaches with the new TV contract, we had completely lost confidence in their service so decided to leave.

The Netlix finally resolved and, without asking, we weren't charged for Broadband or TV for the period prior to it working which is good . We spoke to mostly very nice and helpful people along the way. The major fault was lack of communication. On this TV issue, if we'd just been told at the outset, that it would take a bit of time to sort , that we wouldn't be charged until it was and that they would let us know when it was, it would all have been fine. Process not people seems to be the problem.

Good luck.