Lost sim card

[Veronika31]

Hi. I have lost my sim card.  Could you help me to get a replacement sim card please 

[XRaySpeX · Accepted solution]

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

[Michael_D]

Hi @Veronika31

Thanks for coming to the community.

On top of the steps that @XRaySpeX mentioned above, if you have an EE store nearby, you can also visit the store if you are the account holder and get a replacement SIM by showing some photo ID (either a driving licence or passport).

Michael

[Cornel1984]

Can you please help my to recover my lost sim card please 

[Cornel1984]

Lost sim card

[Katie_B]

Hi @Cornel1984. 

Thanks for coming here. 

It's important that you report your SIM lost to our customer care team. 

This can be done by giving us a call from another phone or by visiting your local EE Store. 

Should you visit your local EE Store and take ID a replacement SIM can be provided there and then. 

Alternatively, if you call a SIM can be posted out to you. 

Katie

[Ionela320D0205]

Florin lost sim card

[Leanne_T]

Hi there @Ionela320D0205 

Thanks for coming to the community. 

Please report the SIM card as lost to our Mobile Guides.

They'll block the current SIM and send you a replacement one with the same number to the account address.

Our Lost or Stolen Mobile Phone? page has full details on reporting the lost SIM card. 

Leanne

[barula]

I need a new sim card

[Katie_B]

Hi @barula. 

Is your current SIM lost/stolen?

Katie