Lost SIM but no way of reporting it

[HelpIneedsb]

Hello! As the title says, I lost my SIM card (pay as you go) in April while travelling, but I have no way of calling CS to report it/ask to block my number because I can’t really download Skype or make proper international calls where I’m at atm. Is there any other way I can ask EE to block my number/request a replacement SIM? Thank you.

[Northerner]

Hi @HelpIneedsb 

Please read here: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Or go into any EE store. 

Thanks 

[HelpIneedsb]

Yes, I understand that — I just have no easy way to make an international call and there are no ee stores in my area.

[Peter_W]

Welcome to the Community, @HelpIneedsb 

Are you in the UK at the moment, or are you still abroad?

For security, replacement SIMs can only be sent to the address registered on your account, so if you're not at home right now visiting a store with a valid passport or UK driving licence is going to be the only way we can get this sorted.

If you're abroad, there isn't any option we have to get a SIM to you directly - you would need to liaise with a friend or family member here in the UK to get this replaced then sent out.

Peter

[HelpIneedsb]

Hello, I’m still abroad, and I won’t be back for a while. Is there any way
I can report my number as lost from abroad without making a call?

[HelpIneedsb]

Hello, I’m still abroad and I won’t be back for a while. I can wait until I get back to pop in for my replacement, but is there any way I can report my number as lost without making a call in the meantime?

[Peter_W]

Thanks, @HelpIneedsb.

I can certainly see if we can help get something sorted for this. 

I'm going to pop you over a private message so we can take a few more details. 

Peter