17-02-2024 06:45 PM
I lost my SIM on holiday and ordered a new one online but its been over a day and it still not showing a number under manage SIM. Can't call EE to get help 🤔
17-02-2024 06:54 PM
Are you in UK? If not, it won't activate until you put it in your phone.
17-02-2024 06:59 PM - edited 17-02-2024 07:00 PM
Yes I'm in the UK atm, I ordered it on my way back on Thursday, I have had it in since 12pm yesterday (Friday).
18-02-2024 07:17 AM
Hi @Tashbel
Thanks for coming to the community.
If the SIM card is not registered, please call us from any other phone on +44 (0)7953 966 150 and the team will get this sorted for you 🙂
Leanne.
18-02-2024 12:22 PM
Hey
My SIM isn't working so I can't call I don't have access to another phone.
18-02-2024 12:29 PM
@Tashbel ,if you have something like Skype, you can ring them for free:
08000798586
19-02-2024 02:42 AM
Hey, I'm having an issue with a replacement sim and can't make a call as this the only the phone i have access to and can't find another way to contact ee
I went on holiday last week and lost my sim, I ordered a new one on my way home and when I got home on the 16th I put the new sim in my phone it is still not working, I keep getting the message "sim not provisioned" and I have no connection what so ever.
19-02-2024 08:08 AM
Morning @Tashbel
Thanks for coming back to us.
If you have the EE app and a pay monthly account, can you try logging into the app and select Help, then a Message us option should show to chat to our mobile guides.
If you have a pay as you go account or this option is not showing, you would need to call us from another phone.
Leanne.