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Lost Order

CraigLewis1508
Visitor

‎20-08-2024 04:06 PM

I ordered a Pay as you go SIM over a month ago and haven’t received my order. I can’t register my EE account as I can’t receive the security text along with making a call to the helpline as I have a device with no SIM. 

currently stuck with zero mobile provider. I’ve got the order confirmation email along with order number. 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎20-08-2024 04:25 PM - edited ‎20-08-2024 04:26 PM

Registering an EE a/c doesn't send a security text. It sends a verification email to check the email addy you've given is yours. Anyway you have already registered your EE a/c. You won't get a security text until you have got a no. to register. By which time you'll have your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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