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Lost Iphone esim needed

Athoscroce
Explorer

‎24-11-2023 08:34 AM

Hi everyone I lost my phone yesterday and can't access any of my accounts through the computer because I get all the messages with the codes to the phone number I lost. Is there a chance to create a new esim and use it in a different phone so I can log back into all my accounts?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎24-11-2023 08:36 AM

Hi @Athoscroce 

Welcome to the community.

Are you near an EE Store? You could pop in and get a replacement, as long as you take some photo ID with you (UK Driving Licence or Passport).

Chris

0 Helpful
Athoscroce
Explorer
In response to Christopher_G

‎24-11-2023 08:51 AM

Hi unfortunately I am in Spain until the 28th of this month and need all my accounts to work

0 Helpful
Christopher_G
EE Community Support Team
In response to Athoscroce

‎24-11-2023 12:22 PM

OK, thanks @Athoscroce.

We'll need to send you a replacement eSIM QR code. Our Mobile Care team will be able to help you order that.

Chris

0 Helpful