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Locked SIM pin

alexabraham
Visitor

‎24-08-2024 05:41 PM

Hi, I’ve locked my SIM but cannot remember the number for the pin. How can I reset it? As I cannot call EE nor text them as it says I need to enter my SIM pin. Thanks

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎25-08-2024 01:08 PM

Hello @alexabraham ,

Welcome to the community,

You will have to look for the PUK code by logging in via the website into your account or via the EE App. You can also ring customer service by using something like Skype for free, see my signature.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Ginka
Visitor

‎04-09-2024 12:37 AM

Hi,

I need to know my sim pin after tap the puk. What is my sim pin?

0 Helpful
Michael_D
EE Community Support Team
In response to Ginka

‎04-09-2024 10:27 AM

Hi @Ginka.

Thanks for coming to the community.

Have you already been able to get your PUK and you are then being asked for a PIN after entering the PUK? If you are, then you just choose a new PIN that you'd like to use.

Michael

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