Left EE but phone was on call forwarding

Frustrated14 · ‎01-06-2023

Wonder if anyone can help, I’ve just left EE and had my phone on call forwarding to new phone number/provider. I am taking my number with me and am told the switch has happened but not receiving texts or calls on my new phone.

once the sim is deactivated do I need to worry that my phone is still on divert to a number that doesn’t now exist ? The new provider says wait 24hrs and I can’t call EE as I don’t have a live number with them.

thanks

XRaySpeX · ‎01-06-2023

Once your EE no. has ceased any diverts on it no longer operate.

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Frustrated14 · ‎01-06-2023

Thanks - so that might not be the reason I’m not getting calls then. I was panicking that as I’d left it on I’d be just going round in circles as number as diverted to one that no longer exists. I’ll see what tomorrow brings.