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Kept number but still displaying old one?

KBagley
Explorer

‎13-03-2023 08:12 PM

Hi, I recently changed to EE and have kept my number. My number has changed to the one I want to keep but whenever I message my wife, it shows the phone number that the new SIM was attached to, not the number that I've kept. Have you got any idea how to fix this?

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2 REPLIES 2
paul03631
Contributor
Contributor

‎13-03-2023 11:15 PM - edited ‎13-03-2023 11:17 PM

Wait until tomorrow to see if the port completes fully  (assuming the port was meant to complete today 13/3) as it can take up to midnight to fully complete).  If not, or the port was supposed to complete a while back, call CS on 150 and report that the port has not completed properly - likely a "split port" where all your info hasn't come over from your old provider.  CS should forward this to the correct team to resolve.

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Katie_B
EE Community Support Team

‎14-03-2023 07:51 AM

Good morning @KBagley. 

Welcome to the community. 

Could you confirm if this has now resolved itself?

Speak soon, 

Katie

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