Keep old number

Clintv59
Visitor

Just joined EE but want to keep my old number from previous provider what do I need to do?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Clintv59 : Get your PAC from your current network & once you've got your EE SIM give the PAC to EE using Fill out this quick form to transfer your number .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

@Clintv59 : Get your PAC from your current network & once you've got your EE SIM give the PAC to EE using Fill out this quick form to transfer your number .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Suzy1234
Visitor

I’ve tried this half a dozen times online and keeps coming up with ERROR TRY AGAIN. Tried texting 150 and no option for keeping my old number comes up. What am I supposed to do 🙄

Katie_B
EE Community Support Team

Hello @Suzy1234

Thanks for coming here. 

If you are seeing an error when completing the online form then please give us a call on 150. 

Our customer care team will be happy to process your number port request. 

Katie

zangana
Visitor

Yes please 

Leanne_T
EE Community Support Team

Hi @zangana 

Would you like to transfer your number from another network? 

If so, do you have the PAC? 

Leanne 🙂

Si76
Visitor

Hi want to change my number to

Katie_B
EE Community Support Team

Hello @Si76

Thanks for coming here. 

If you would like to change your mobile number please give us a call on 150. 

Katie

No, nor my mobile with giffgaff sim inside. Can i still obtain a PUK number 2 keep my old mobile number?

Ali_A
EE Community Support Team

@maidlow19 

You'll need a PAC from your previous network to transfer your number to EE. 
The easiest way to obtain a PAC from any network is by texting   PAC to 65075 using the old SIM card. 

Once you have received your PAC code you can go to our Transfer my number to EE page (follow step 4) to submit your PAC code using our online form.  

Ali