It only says replace my sim and then gives me a physical sim option

[clairebre]

I don't have that option. It only says replace my sim and then gives me a physical sim option with a £1.50 delivery charge. I have used a few esims on my phone (Google Pixel 5) so it has the capability.

[Katie_B · Accepted solution]

Hi @clairebre. 

If you are not seeing the option in your online account I'd recommend giving us a call. 

Our customer care team will be able to help with this further. 

Katie