New account cancelled

[Cuillan]

Hi. I signed up for a new I’m account with ee. I got a succes email that said that my number had gone over and I would get tracking once dispatched.  Then I got a text to say cancelled. I called them and they said it was an issue with the credit check. Surely that would have gone through before the sent the success email though so I’m a bit confused. They’ve told me I have to wait 30 days to try again and had my current number with the pac code on it. So I’m also worried I’ll have to change my number 

[Northerner]

Hi @Cuillan 

There is no account access on these forums but EE may check your eligibility up to dispatch. 

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Your number shouldn't port over or be processed if your account is not proceeding. I would consider SIM only if you are intending to try again in 30 days although I would leaving it longer. 

Thanks