cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is my phone number active? // moved from contract to pay as you go and no confir

Abroad123
Visitor

Hello,

I recently got my final bill from the contract. I have contacted EE customer service about moving from contract to pay as you go and was reassured 3 times that the move would happen automatically. However I did not receive any confirmation that in fact this is true. I am currently abroad and EE network never worked in this country for me (Japan), I have no signal, so cant get or send any messages. 

Your 'live chat' via app doesn't work so I cannot contact any of the representative.

It was important for me to keep the number, for when I am back in UK. Where can I check if my phone number still belongs to me?

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @Abroad123 ,

Welcome to the community,

Did you mention you were abroad when contacting customer service?

Your SIM card needs to first be activated in the UK when changing from contract to pay as you go, so it will not work otherwise.

Have you checked your junk.spam folder?

Just remember if you do not activate and use your number it would eventually be disconnected.

The only way to get it activated is to have someone in the UK to activate it, make a chargeable call or text for it to work, either by requesting a replacement SIM card or sending the one you have back to the UK and then back to you, once it has been activated etc.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

@Abroad123 wrote:

Where can I check if my phone number still belongs to me?


In the UK & only in the UK.

It has never worked in Japan cuz:

  • As contract, you never activated roaming on your EE a/c.
  • As PAYG, you haven't used it 1st in UK.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP