Invalid Sim

timjohnsanders
Visitor

‎26-06-2022 11:15 AM

Ny mother-in-laws EE sim in her phone is showing as 'invalid' on her PAYG Alcatel mobile. Only used once in a blue moon, so I have tried reactivating it with EE online, but EE does not recognise the mobile number as there. Any thoughts other than getting a new sim?

 

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Schockwave
EE Community Star
EE Community Star

‎26-06-2022 12:13 PM

Hello @timjohnsanders ,

 

Welcome to the community,

 

It looks like it has either gone into hibernation or has been deactivated for not being used to make a chargeable call or send a text.If it has been six months since used, then it will go into hibernation, she then has a further three months before it is lost forever.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.