Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Invalid Sim

timjohnsanders
Visitor

‎26-06-2022 11:15 AM

Ny mother-in-laws EE sim in her phone is showing as 'invalid' on her PAYG Alcatel mobile. Only used once in a blue moon, so I have tried reactivating it with EE online, but EE does not recognise the mobile number as there. Any thoughts other than getting a new sim?

 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎26-06-2022 12:13 PM

Hello @timjohnsanders ,

 

Welcome to the community,

 

It looks like it has either gone into hibernation or has been deactivated for not being used to make a chargeable call or send a text.If it has been six months since used, then it will go into hibernation, she then has a further three months before it is lost forever.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.