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I want renew my EE sim

mizanbinb
Explorer

‎19-09-2023 06:49 AM

Hi there, I have a UK number that is connected to my YouTube channel. 1 year ago my number expired. When try to log in to my Gmail it needs a two-step authentication code. Can you please tell me how can i renew my old number so that I can log in to my Gmail account again? Plz help me

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎19-09-2023 08:17 AM - edited ‎19-09-2023 08:19 AM

@mizanbinb  You can not get this back it’s gone for good.    To keep a number you have to make a chargeable call/text at least every 3 months. If it’s not used especially after 1 year it’s seen as no longer in use to gets deactivated so it can be recycled. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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mizanbinb
Explorer
In response to Chris_B

‎19-09-2023 08:48 AM

So how can I recover my Gmail address?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to mizanbinb

‎19-09-2023 09:38 AM

Hi @mizanbinb,

Welcome to the EE Community. 🙂

Does this Google support article help? - How to recover your Google Account or Gmail - Google Account Help

James

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