I wanna cancel my sim card

[Jingyi]

How can I cancel the number?

[_Jo_Boughton-81]

I just wanna cancel the pay ad you go number.ber and get the puk code for the new one

[_Jo_Boughton-81]

I wanna cancel my pay as you go number as I've lost ot

[_Jo_Boughton-81]

My number is pay ad you go and I need a puk code for my new one

[Michael_D]

Hi @_Jo_Boughton-81 

Welcome to the community.

If you want to cancel a pay as you go SIM, and don't need to keep the number, you just need to stop any top-ups, and not use the SIM. It will then automatically disconnect after 9 months of no chargeable use.

You mentioned the PUK code, that is for unblocking a SIM that is blocked. Is it that you need, or is it the PAC to move the number to another network?

Michael

[XRaySpeX]

@_Jo_Boughton-81 : It would seem that you have lost your PAYG SIM, have bought a new one and want to transfer the lost number to the new SIM using a PAC. Well, you can't do that. A PAC can only be used between different networks. You might get it done by phoning CS or more likely by visiting an EE store with some photo ID. 

[Pecampbell]

Switch 

[Ali_A]

Hi @Pecampbell 

If you're looking to switch networks, you'll need a PAC code to keep your number. 

You can visit How Do I Cancel My Contract with EE for self-service options, including PAC code to take your number.

However, as you are looking to move to another provider it may be worth giving our disconnections team a call on 150 who can issue your PAC code, and also see what they can do to help you stay with us. 

Ali