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I ordered an eSIM yesterday but still not received the details

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Martpr72
Investigator
Investigator

‎14-10-2025 07:52 PM

I ordered an eSIM 24 hours ago and although the final screen said I would get the number and instructions in the confirmation email, they weren’t there. 

should I be getting another email??? And when??

 When I’ve ordered travel eSIMs before I’ve got them immediately. 

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10 REPLIES 10
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Chris_S
EE Community Support Team
In response to aubs66

‎10-06-2026 08:22 AM

Hi @aubs66 

Our guides can take some other details to locate your order if they're not able to track it down using your order number.

It's understandable that you're concerned that you've not recived your SIM yet.

If you'd prefer not to wait any longer, you can give us another call, and a guide will be happy to help look for your order.

Chris S

 

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