I ordered an eSIM yesterday but still not received the details

[Martpr72]

I ordered an eSIM 24 hours ago and although the final screen said I would get the number and instructions in the confirmation email, they weren’t there. 

should I be getting another email??? And when??

 When I’ve ordered travel eSIMs before I’ve got them immediately. 

[Chris_S]

Hi @aubs66 

Our guides can take some other details to locate your order if they're not able to track it down using your order number.

It's understandable that you're concerned that you've not recived your SIM yet.

If you'd prefer not to wait any longer, you can give us another call, and a guide will be happy to help look for your order.

Chris S

[tvtvtvtv]

Hello, 
I have the exact same issue as the original poster: I've ordered an e-sim, been told I would get a confirmation email and instructions, but never did.

I am also a new customer, based abroad, so from what OP says,  I shouldn’t have been offered an eSIM on the website. this wasn't clear at the time of the purchase.

How can I get reimbursed?

Thank you

[Katie_J]

Hi @tvtvtvtv. 

Thanks for coming here. 

I'd recommend giving us a call and speaking with our customer care team who can look into a refund. 

Katie