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I have two active sims on my EE sim app. But can’t find data sharing on EE app.

Umbrokhan
Investigator
Investigator

‎24-01-2023 02:42 PM

If you are, can you follow the below steps;

  • If you are, can you follow the below steps;

    • Open your My EE app
    • Go to Family Usage
    • Select who needs data
    • Select the number you would like to gift data from (you will need at least 500MB of data left to be able to data gift)
    • Enter the amount you would like to gift
    • Send the data
    i can’t find Family Usage on EE app. Both sims are on the same account. Both are monthly payments. 
9 REPLIES 9
XRaySpeX
Grand Master
Grand Master

‎24-01-2023 02:46 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Umbrokhan
Investigator
Investigator
In response to XRaySpeX

‎24-01-2023 02:52 PM

24 months on both sims. 
two sims are 24 month’s contract 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Umbrokhan

‎24-01-2023 02:59 PM

Are you in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Umbrokhan
Investigator
Investigator
In response to XRaySpeX

‎24-01-2023 03:03 PM

Yeah, I’m in UK. 
just order online few hours ago. 
but can’t see in my EE app. 
plus I forgot to port old number. 
and also want to change SIM card to Esim. 

0 Helpful
Katie_B
EE Community Support Team
In response to Umbrokhan

‎24-01-2023 05:05 PM

Hi @Umbrokhan. 

If you have just ordered online a few hours ago I would recommend allowing 24 hours for the option to appear. 

You can find how to get an eSIM HERE. 

Katie 🙂

0 Helpful
Umbrokhan
Investigator
Investigator
In response to Katie_B

‎25-01-2023 10:19 AM

24 hours are gone but still no family usage options

SIM card has arrived today.  

0 Helpful
James_B
EE Community Support Team
In response to Umbrokhan

‎25-01-2023 11:28 AM

Hi @Umbrokhan,

Have you added the new number to your My EE account?

You can do this in your account settings.

James

 

0 Helpful
Umbrokhan
Investigator
Investigator
In response to James_B

‎25-01-2023 11:38 AM

I ring BT & EE they said the guy send family sim as a separate sim. Can’t join family account yet because number from old provider needs to be transferred over to new sim. Then should be done tomorrow. So family sim in app should work hopefully.  
can’t believe he didn’t send as family but separate when I even told him so many times.

0 Helpful
James_B
EE Community Support Team
In response to Umbrokhan

‎25-01-2023 12:12 PM

Please keep us updated @Umbrokhan

James

0 Helpful