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I have just got a new simcard but dont seem to be getting my text or calls is t

Nora65
Explorer

‎13-12-2025 11:31 PM

 
0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎14-12-2025 06:58 AM - edited ‎14-12-2025 06:58 AM

Hi @Nora65 

  • Are you on EE PAYG or pay monthly contract.
  • Are you in the UK.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Nora65
Explorer
In response to Northerner

‎14-12-2025 10:58 AM

Im on pay monthly contract
0 Helpful
Alex_H
EE Community Support Team
In response to Nora65

‎14-12-2025 01:01 PM

Hi @Nora65,

Welcome to the EE Community

What was the reason for getting a new SIM card, are you an existing pay monthly customer who needed a replacement SIM or have you just joined us with the SIM you have received? 

Is your phone showing any signal with the SIM inserted? When you say you are not getting your calls and texts, what exactly is happening? 

Alex

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