I cannot activate my number using the code given

18morrissc2 · ‎01-07-2023

I've just paid 23.5 pounds for a package and data roaming, I have recieved all the SMS messages, yet my SIM cannot be activated. This is ridicoulous, I cannot text to 150 as the network doesn't allow me to. When trying to activate my SIM it says my code is invalid. Please email me at XXXXXXXXX@XXXXX.com to resolve this ASAP.

[Mod Edit: Removed email address from public view]

XRaySpeX · ‎01-07-2023

@18morrissc2 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G · ‎01-07-2023

Hi @18morrissc2

If you call our Mobile Care team from another phone, they'll be able to look into this for you. You can find the contact methods and numbers on our get in touch help page.

Chris

Northerner · ‎01-07-2023

Hi @18morrissc2

If this is PAYG did you activate the SIM in the UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.