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How to deactivate a SIM

19Wayne74
Investigator
Investigator

Hi everyone got a bit of a problem that I need advice with.

I've taken out two phones, one for me and my partner & one for my daughter only now she's now 'refusing' to pay her bill.

How do I deactivate her sim?

Any help anyone can give me will be greatly received.

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

To deactivate the SIM amounts to a disconnection, which could only be done by giving 30days cancellation notice if you are outside your minimum term.

You should be able to apply a call restriction via CS, preventing any outgoing calls & texts. Mobile data permissions can be disabled via your myEE account. I'm unsure whether there's a facility to prevent incoming calls, this is normally an absolute last resort.

View solution in original post

6 REPLIES 6
bristolian
EE Community Star
EE Community Star

To deactivate the SIM amounts to a disconnection, which could only be done by giving 30days cancellation notice if you are outside your minimum term.

You should be able to apply a call restriction via CS, preventing any outgoing calls & texts. Mobile data permissions can be disabled via your myEE account. I'm unsure whether there's a facility to prevent incoming calls, this is normally an absolute last resort.

XRaySpeX
EE Community Star
EE Community Star

Even if you could deactivate it you still have to pay the bill for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Thank you for your reply I'm new to this so that's why I asked for help.

Thank you so much for your the info you gave I'll try your advice and if not I'll call EE

Hello, can I stop my second number?

Christopher_G
EE Community Support Team

Hi @MariaY18 

Welcome to the community.

Are you looking to cancel a pay monthly plan? If so, please give our customer services team 150 a call and they'll be able to take your 30 days notice of cancellation.

Chris