How do I keep same number

[Savy77]

Hi I’m new to ee 

i ordered online new sim and I gave them pac code coz I want to keep same number they send me new sim with different number I don’t know what to do 

[Mustrum]

@Savy77    have a look at the following Help page, it should help explain what happens. It sound like you have taken the first steps.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num...