How do I get my PUK code when my SIM is locked?

[Itsonlyme63]

Same problem i am flying sim card is locked and no way to get IMEI number to get PUK number so now have no phone for 1 month as i will be abroad until late january 2026, no email support is a deal breaker for me will have to look for another provider on my return to UK 

[XRaySpeX]

@Itsonlyme63 : You don't need a IMEI to unblock a blocked SIM. That's for unlocking a phone to any network.

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

[Chris_B]

@Itsonlyme63  Or perhaps actually learn what a IMEI is and what it’s used for.   A PUK doesn’t need to know the device IMEI it certainly doesn’t know your devices IMEI, it’s a SIM card issue and not a device issue or related to the device issue.      

Emails are too slow to deal with customer issues,  your always waiting on a reply and you’ve got no idea if the agent has completed their working hours during that email exchange so you’ll not get further assistance while waiting on a response.  And customer support don’t have time to wait on you and any response from you,  other customers who are more than happy to call will take priority over a waiting response for an email so you’ll end up waiting longer for any response.