How do I change the number displayed when I send a text?

[Metrohound]

Hello community, 

I changed to EE in the Autumn. I got my PAC code and kept my original phone number. I have discovered that although people can call me on that number and text me on that number when I initiate a text exchange the number originally on the EE sim is displayed to my recipient.

Any idea how I can change this? Your knowledge would be much appreciated.

[Chris_B]

@Metrohound   On what device?  

[Metrohound]

@Chris_B  I have a Samsung Galaxy A04s

[Leanne_T]

Hi @Metrohound 

If you text NUMBER to 150, does the reply show the correct number? 

Are you using a third party app to send texts? 

Leanne 🙂

[Metrohound]

Hello @Leanne_T 

Thanks for that. I have sent the text and the reply does give my number. To my knowledge I am not using a third party app.

[Leanne_T]

Thanks for checking @Metrohound 

If you go into your device settings, does the correct number show? 

Leanne.

[Metrohound]

@Leanne 

Yes it does. No one else has mentioned the number discrepancy to me.

A friend I hadn't contacted in some time had to check who had sent the message because it came up as another number. Could that be to do with her device?

[Leanne_T]

It could be as everything is showing the correct number on your phone and with us @Metrohound 

I would ask them to delete your contact details they have saved and set this up again to see if this helps 🙂

Leanne.

[Metrohound]

Thanks @Leanne, that's worth a go - the advanced version of turn it off and turn it on again  😀