How Can I Collect My Replacement SIM In-Store?

[Jack58523773]

Hi all,

I'm a PAYG customer and need a replacement SIM. It looks like EE usually sends replacement SIMs by mail, but I’d prefer to collect one in-store. Is there any way to do this?

Thanks in advance.

[Matt_124 · Accepted solution]

You would need to go to the EE store with a Valid UK Driving Licence or any Full (Book) Passport in order to get a replacement SIM.

They will get you to take a scan of your Photographic ID and a selfie to confirm these match and are genuine as part of the security process.

The official advice can be found here: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap