Its been 4 days now since my Vodafone line went dead... and so is my EE line!
The current situation is people can't ring me and I can't send/receive text messages.
Not a great situation when I rely on my phone for clients to call me and many people texting me to say they can't get through on telephone, only for me not to receive the text messages either.
I have spoken to EE 3 times now. First time got through ok. Second time was the one that has really got me mad and wished I had just stayed with Vodafone.
I had to pass a security check and they would send me a text. I explained I wasn't receiving texts so he said he could ask me questions.
First question, what is the last four digits of your bank account. Well, I can't answer that because I can't access my online banking. To be able to get into my online banking they text me a code and as I can't receive text messages I can't gain access.
Second question, what is your EE account number. As I have not received any correspondence from EE since joining either on email or through the post then I don't have an account number. I joined up in store and non of the paperwork has an account number on it.
Third question, last four digits of the debit card used with EE. I had to pay a £10 upfront cost in store so used that debit card - it came back wrong!
Therefore I failed the security check and the conversation couldn't go any further. REALLY!!!?? So I asked to speak to a manager, sorry, you have failed the security check so this conversation can't go any further. You have given me three questions. 1 - I can't find that out because your service isn't sending me text messages. 2 - I haven't been given an account number. 3 - I gave you the card I paid with instore and you're telling me its wrong. Don't think so!!!
So I said I wasn't ending the call until I could speak to a manager and then I got cut off!
Phoned back, spoke to someone else who didn't ask me all the above questions and is now dealing with the situation.
As I said, day 4 of essentially no phone. As a sole trader I pride myself on giving my clients great customer service and for them not to be able to contact me is not how I like to run my business.
TBH, if i knew it would be quick, I would just switch straight back to Vodafone right now. Let's see if/when they get my phone working and hopefully the service from EE will improve.
