Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

[Joe1964]

What do you mean, unlocked?

[Northerner]

Hi @Joe1964 

Can you provide some more information. 

Thanks 

[Northerner]

Hi @Joe1964 

1. Are you on EE PAYG or pay monthly contract.
2. Are you in the UK.
3. Is your device unlocked. 

Thanks 

[Joe1964]

Hi just joined ee my sim card phone number was ************* which was
changed to my old number ************* which is fixed today my account number
is ********* since yesterday setting up my ee account I have not been able
to make any calls even to your 150 number can you help fix this thanks

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Michael_D]

Hi @Joe1964 

It can take up to the end of the day that the number is due to port for everything to go live fully. How is it today?

What happens when you try to make a call?

Is there signal showing on the phone when the EE SIM is in the phone?

Michael

[Joe1964]

The same

[Peter_W]

Thanks for confirming that for us @Joe1964.

Do you know what happens if people try to ring you on the number you wanted to keep?
Whilst it sounds really simple too, have you had a chance to restart your phone since the switch completed?
Peter