Having problem linking SIM to accont

[CATTAC1]

I am trying to pay for the card plan of next month, but it says having trouble linking to my ee account. Can u please help me link my SIM with my email?

[Katie_B]

Hello @CATTAC1. 

Are you trying to register for a My EE account?

Katie

[CATTAC1]

Not exactly. I have registered a account, but I can not link the account with my SIM, so I can not top up my phone credit.

[Katie_B]

Thanks for getting back to me @CATTAC1. 

Does the My EE account you have already have another number attached?

Have you activated your pay as you go SIM?

Katie

[CATTAC1]

Hi,

I do not have my account attached to any account. It is the notification.

[Katie_B]

Thanks for confirming @CATTAC1. 

Have you activated your pay as you go SIM before trying to link?

Katie

[CATTAC1]

Hi,

I don't know if activated. Can u tell me how to check it? Thanks!

[CATTAC1]

What's more, I don't think it is a problem with my SIM since I met the problem before giving a phone number. What I am asking for is that if you can link my phone number with my account. Thanks!

[Katie_B]

Hi @CATTAC1. 

Can you make or receive calls from your SIM?

We are unable to link here on the community you will need to speak with our customer care team. 

You can find ways to contact us HERE. 

Katie