Getting no OPT codes

ixon2001
Visitor

‎03-08-2024 10:54 AM

Hi I've recently joined EE and ported my number over, but for some reason I'm not receiving any otp codes from the likes of my bank etc. tried to call 150 follow the instructions for technical support wait for a text which I don't get, so I can't get in touch with EE support.

This is becoming frustrating as I can't use certain apps without a OTP code.

 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎03-08-2024 11:46 AM

Hello @ixon2001 ,

When did you port your number over?Porting does not happen over the weekend and if you did it after 17.00Hours on a Friday, then the earliest would be a Monday, unless there is a bank holiday.

Is your phone showing your ported number or the one that came with the SIM card?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.