Esim
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01-02-2025 09:03 AM
So I've received the new Samsung s25 ultra yesterday but I'm not sure how to activate the esim. I haven't got a qr code and the email tells me to go onto the website but there isn't a link for the esim just a widget to link a device which I can't do as I can't access text messages without the esim working. The ee app doesn't show anything either and if I search for esim download it just says unavailable at this time. Anyone have any ideas?
Solved! See the answer below or view the solution in context.
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04-02-2025 07:38 PM
I ended up going to the shop. The person there popped an actual SIM card in and it was sorted. They told me eSIM are terrible and they don't recommend them.
Now don't get me started on number porting 😅
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04-02-2025 07:53 PM
I've been on hold for 30mins 🙄
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04-02-2025 07:59 PM
They can't fix it on the phone. I tried. They need to either send you a physical SIM card (2-5days) or pop to an EE shop and get it instantly.
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04-02-2025 08:05 PM
I've just ordered a physical sim. I don't know why they even bothered with this whole Esim thing. Especially when they're this unprepared for it. Seems like everyone's having issues with it.

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