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Esim

Karen1101
Investigator
Investigator

‎27-05-2026 04:45 PM

Hi my esim not working 

0 Helpful
5 REPLIES 5
Karen1101
Investigator
Investigator

‎27-05-2026 04:18 PM

Hi I got no signal on my phone as I'm on O2 EE send me an esim with qr code no working and on my settings thir no esim thur

0 Helpful
Karen1101
Investigator
Investigator
In response to Karen1101

‎27-05-2026 04:23 PM

Hi

0 Helpful
Northerner
EE Community Star
EE Community Star

‎27-05-2026 05:30 PM

Hi @Karen1101 

Can you provide a bit more information. When did it last work. 

  • Are you in the UK. 
  • What device do you have.
  • Did you have a physical SIM card before. 
  • Have you tried restarting your device 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star
In response to Karen1101

‎27-05-2026 05:43 PM

@Karen1101 : Are you wanting to switch to EE? If so, order a SIM-Only plan or a PAYG SIM from EE & than port your no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Peter_W
EE Community Support Team
In response to Karen1101

‎27-05-2026 06:23 PM

Welcome to the Community, @Karen1101 

If you've gone for a brand new account here, you'll need to download the EE App first and install your eSIM through here.

I'd recommend checking out our help page here, and this should let you know all the details you need.

Peter

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