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Esim

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ItAdam
Investigator
Investigator

‎16-09-2025 09:04 PM

  New iPhone Air has only ESIM, (not physical sim). When got happened, accidentally deleted my eSIM.

 Need replacement sim or re-Install in EE app or website online? 

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Rach_H
EE Community Support Team

‎17-09-2025 09:01 AM

Hi @ItAdam 

Welcome to the Community!

If you don't currently have an active SIM or eSIM you'll need to speak with our team to get one of these sent out, or pop into your local store, with your photo ID, and the team will be able to get this sorted for you.

Rach

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Rach_H
EE Community Support Team

‎17-09-2025 09:01 AM

Hi @ItAdam 

Welcome to the Community!

If you don't currently have an active SIM or eSIM you'll need to speak with our team to get one of these sent out, or pop into your local store, with your photo ID, and the team will be able to get this sorted for you.

Rach